Ashley Heavrin

Ashley Heavrin

Director of Customer Experience
Years of Experience: 13

Ashley has been at Rottler since April 2021. Her previous experience includes 12 years at American Pest in the Washington D.C. metro area. She grew from a Customer Service Representative to the Vice President of Customer Experience. Within this role she helped the company grow from a 12-million-dollar company to a 60-million-dollar company. Ashley has partnered with Rottler on projects over the last five years and is excited to be on the Rottler team.

Personal Life

Ashley and her husband, Lynn have an eight-year-old insect-obsessed daughter. They have 30+ Madagascar Hissing Cockroaches as pets. Ashley and her family enjoy camping and being outdoors whenever they can.

Fun Facts

What did you want to be when you were younger?

A cartoonist for Disney.

What is your favorite trip and why?

I went to visit my spouse in London during one of his month-long work trips there. I got to explore the city on my own while he worked during the day. I had many comical adventures like trying to do his laundry for him at the laundromat and buying food at the market and trying to make meals in the tiny hotel room since he was tired of eating out.

What do you like to do outside of work?

Reading murder mysteries, knitting, and going on backpacking adventures with my family.

What industry publications/info do you read/subscribe to keep you inspired and in the know?

Podcasts: The Boardroom Buzz and NPMA Bugbytes. Subreddit: InsectEnthusiasts (r/insectEnthusiasts).

What’s a strange fact that most don’t know about you?

I use to help out with my family’s excavating business growing up. Including driving skid steers and backhoes to load trucks and plow snow. That’s where my customer service started as I would typically answer the company phone and took messages for my mom and dad and priced out rock and dirt deliveries.

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